ITP Qld is proud to introduce the new and improved Privilege Plus Customer Loyalty program. Designed to reward our loyal customers.

Maintaining Your Membership Tier

To maintain their Privilege Plus Membeship Tier, the customer must consecutively lodge an eligible tax return with ITPQLD within the current financial year. Starting a tax return one year and starting two the following, does not constitute the member maintaining their loyalty level.

If a tax return is voided the member will not maintain their current loyalty status.

Upgrading Your Membership Tier

• Silver: New Customers will be awarded Silver Membership, within 2 weeks from receipt of payment for their Tax Return Preparation.
• Gold: A Silver member will be awarded Gold Membership, within 2 weeks from receipt of payment for their second (2nd) consecutive Tax Return Preparation. ie. 2021-22 and 2022-23.
• Platinum: A Gold member will be awarded Platinum Membership, within 2 weeks from receipt of payment for their tenth (10th) consecutive Tax Return Preparation.

Downgrading

Any customer who does not complete their current year tax return before June 30th the following year, will lose all of their membership benefits.

Eligible Returns

To maintain / increase your Privilege Plus tier, you must complete an eligible return for the current year during the financial year, July 1 to June 30.

Eligible Tax Returns Include:

• Individual Tax Return
• Sole Trader Tax Return
• Franking Credit
• CU Form
• Online Tax Assist

Discounted Returns

Privilege Plus Gold & Platinum Members are entitled to a discount off their current year return only, and eligible returns include (but not limited to):

• Individual tax returns
• Sole trader tax returns
• Franking credit tax returns

The following returns are not eligible to be discounted. Not valid for:

• Amendments
• BAS
• Company tax returns
• Trust tax returns
• Partnership tax returns
• Bookkeeping Solutions clients
• Online Tax Assist
• CU Forms

Exclusions

Privilege Plus discounts are not valid with any other promotion unless specificially stated, this includes but is not limited to:

• All flat fee promotions
• Under 21s Flat Fee
• $20 Off
• Defence Force Discount

Privilege Plus Locations

Members can visit any ITP Qld location to complete their return. Your status is maintained across all locations. Privilege Plus is not offered or recognised at any ITP locations not listed below.

ITP Australia Fair (Mall), ITP Beenleigh, ITP Big Top, ITP Birtinya (Mall), ITP Booval (Mall), ITP Boyne Plaza (Mall), ITP Brisbane City (Mall), ITP Brookside, ITP Bundaberg, ITP Burleigh (Mall), ITP Cairns City, ITP Capalaba, ITP Castletown (Mall), ITP Chermside, ITP Coomera, ITP Forest Lake (Mall), ITP Gladstone, ITP Grand Plaza (Mall), ITP Grand Plaza, ITP Hervey Bay, ITP Inala (Mall), ITP Ipswich, ITP Kallangur (Mall), ITP Kirwan, ITP Logan Central, ITP Logan Hyperdome (Mall), ITP Loganholme, ITP Mackay, ITP Marsden, ITP Mt Gravatt (Mall), ITP Mt Ommaney (Mall), ITP Mt Pleasant (Mall), ITP Mt Pleasant, ITP North Ipswich, ITP North Lakes, ITP Nundah (Mall), ITP Pimpama (Mall), ITP Red Hill, ITP Redbank Plaza, ITP Redbank Plaza (Mall), ITP Rockhampton, ITP Sarina, ITP Sherwood, ITP Southport, ITP Southport Park (Mall), ITP Stones Corner, ITP Taigum, ITP The Pines, ITP Toowong (Mall), ITP Townsville, ITP Tweed Heads (Mall), ITP Warner, ITP Willows (Mall), ITP Wynnum Plaza, ITP Yarrabilba, ITP Yeppoon (Mall)

Monthly Giveaways

Every calendar month, 3 winners (one from each Membership Tier) will be awarded a cash prize, in the form of a VISA / Mastercard Gift Card, the value of:

• Silver: $50
• Gold: $100
• Platinum: $150

To be eligible for these giveaways, the Privilege Plus member must have completed their current year's tax return, between July 1 and the final day of the previous calendar month. As an example, to be eligible for the September draw, you must have completed your current year's return between July 1 and August 31st, that year.

The winner will be selected by random, by a representative of ITP Qld. Prizes will be available for pickup at the customers recent office.

ITP Qld's Rights

ITP Qld reserves the right to disallow access to the Privilege Plus Customer Loyalty program to any customer deemed not to have complied with the trading terms of ITP Qld, or the ATO. ITP Qld may also modify the terms above at any point without notice.

At ITP, we respect the privacy needs of our valued members and visitors. This Privacy Policy outlines what information is gathered on the ITP website and how that information is used. Maintaining the privacy of your information is very important to us as it helps foster confidence, goodwill, and a stronger relationship with you. If at any time you have questions or concerns about our privacy practices, please feel free to contact us.

Please note that this Privacy Policy applies only to itpqld.com and does not apply to the Online Tax Preparation website.

Website Usage Information

We collect your IP address to help diagnose problems with our server, administer our website, and protect the server from abuse. We do not link your IP address to any personally identifiable information. We use tracking information to understand which areas of our site are visited most frequently, allowing us to enhance the content you value and replace what you don’t.

Communication to the Site

The ITP server may automatically scan the content of your communication to protect against defamatory, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

Mailing List

ITP ensures that all email subscriber lists and reports remain private and confidential. We do not sell, rent, loan, or invite external access to our mailing lists. Nor will we use customer contact lists for any purpose other than to send you our newsletter. Opting out of the mailing list will remove all your details associated with the mailing list user account.

Use of Personal Information

ITP collects and uses personal information to enhance the functions or services we provide. Your personal information may be used for:

• Managing our relationship with you
• Conducting and improving our business operations
• Enhancing our overall customer experience
• Identifying and informing you about other products or services we believe may be of interest to you

Security of Personal Information

We have implemented commercially reasonable technical and organisational measures to secure your personal information from accidental loss and unauthorised access, use, alteration, or disclosure. However, we cannot guarantee that unauthorised third parties will never be able to defeat these measures or use your personal information for improper purposes.

Children

This site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

First-time customers with ITP, who book an appointment using the code provided in advertisements will receive $30 off their initial professional service fee until August 31st, 2024. $30 offer applies to new customers only, and for basic & salary wage returns only. Code must be entered at time of booking. Not available with any other offer or promotion (other than $0 Upfront). Excludes online & online assisted returns (OTA). Only valid at participating offices & kiosks. Not valid to any customer who have completed a return with an ITP Qld franchise historically. Expires 31/08/24. Terms & conditions may be altered without notice.

Customers who have had their office from the previous year move, relocate or close will receive a 10% discount off their tax preparation. 10% discount on your 2024 tax return fees if your office has moved, only at the relocated store as per above email. Code must be entered at time of booking, and only made available during specific promotions. Offer only available until 31st October 2024, not valid with any other offer including Privilege+. This offer is subject to change without notice, and has no cash value.

ITP The Income Tax Professionals Tax Training Course – Terms & Conditions

By acknowledging that you have read and accepted the terms and conditions prior to registration you are agreeing to the following:

Terms and Conditions are different for Self-paced and teacher courses, please refer to the course type you have selected.

Fees and inclusions:

The fee for the In-Class and Virtual courses is $99.00, the fee for the Self-Paced course is $379.00.

The above costs include the following:

• Access to our tax Training School portal – please note Self-Paced Course will NOT obtain access until full course fees are paid.
• Teacher support
• The total fee includes a Non-refundable deposit of $99.00. – refer to our refund policy for more information.
• WI-FI whilst in attendance or weekly workshops – In-Class course only

Exclusions:

IT Support is not included in the above fees, it is the student’s responsibility to ensure that they have read our full terms and conditions and their device is compatible with our software.

Compatible devices

All devices MUST be compatible with Windows. The tax software that we provide as part of the course is NOT compatible with APPLE run devices.

Transferring between course options:

A student can only be transferred into another course type if the following applies:

• Self-Paced to In class/Virtual – transfer can only be done prior to commencement of the course, the student MUST pay the difference if any in fees before transfer.
• In-Class/ Virtual – Transfer will be done at the sole discretion of ITP.

In-Class and Virtual Course Students

Students who register for either In-Class or Virtual courses, agree that they will be ATTENDING two (2) weekly in class sessions. (Virtual will be held via Teams Meeting). After approximately week 14 virtual students MUST attend an ITP training office to complete office policy and procedure and hands on experience.

Students who fail to attend weekly sessions will be withdrawn from the course after two (2) consecutive weeks if no attempt to contact either your teacher or our training coordinator is made.

If a student has withdrawn from the course, all course materials and access to our training course will be ceased regardless of if fees are paid in full or not.

Payment options - In-Class and Virtual course

ITP accepts payment via the following:

• Credit card
• Cash/EFT in office
• Payment plan (In-Class and Virtual course only)

Payment plan - In-Class and Virtual course

ITP offer students who participate in our In-Class and Virtual courses the option to pay off the fee for the Tax Training course.

The student MUST pay a Non-refundable deposit of $99.00 upfront and make regular, weekly/fortnightly payments thereafter.

The course must be paid for in full before April.

Refund policy – In-Class and Virtual course

The fee of $99.00 includes a non-refundable deposit of $99.00. therefore, any refund amounts are excluding the non-refundable $99.00 deposit.

Refunds shall only be granted in the below instances:

• Notice period: 14 days prior to commencement date Refund amount: $79.00
• Notice period: Less than 14 days before commencement date Refund amount: NIL

All cancelations must be in writing, the date and time of the notice will be used when applying for a refund.

• Students will be withdrawn from the tax training course once notice has been provided.
• Students cannot transfer their registration to another person.

If ITP cancels a course of the student’s preference and another course cannot be provided ITP agrees to refund the full fee, including the non-refundable deposit.

Promotions or offers

ITP from time to time run promotional offers for our Tax Training course during the application process. Promotional offers are solely at the discretion of ITP and can be revoked at any time.

Additional Terms and Conditions apply to students who apply as part of any promotional offers:

• The full promotional fee must be paid up front – Payment plans are not available
• Absolutely no transfers to another class will be available
• Current enrolled/registered students are not eligible for the promotional price
• If a student withdraws from the class within 7 days of commencement date a refund will be allowed, excluding the $99.00 deposit.

Employment opportunities – In-Class and Virtual course

Each year ITP recruit students from our Tax Training course to work as a tax Consultant, positions are subject to availability however with over 50 locations we have many positions on offer. Students must pass with at least 85% or higher to be eligible for an interview.

In addition to successfully completing the course, students who are seeking employment must have:

• Good availability throughout July – October
• Excellent people skills
• Excellent written and verbal communication skills
• Be able to attend physical offices/mall locations

Please bear in mind, acceptance into the course is not deemed an offer of employment.

We pride ourselves on being a family-oriented business.

Self-Paced Course Students

Students who enrol into our Self-Paced course, are agreeing to complete the course with limited support and are NOT seeking employment with ITP. Full payment of course fees is applicable prior to gaining access to the online training program.

Payment options – Self-Paced Course

ITP accepts the following payment options:

• Credit card
• Cash in office

Please note, payment plans are NOT offered to Self-Paced course students.

Refund Policy – Self-Paced Course

The fee of $379.00 includes a non-refundable deposit of $100.00. therefore, any refund amounts are excluding the non-refundable $100.00 deposit.

Refund of fees will only be granted if the below applies:

• Notice period: Prior to gaining access to online materials Refund amount: $279.00
• Notice period: On or after commencement date Refund amount: NIL

All cancelations must be in writing, the date and time of the notice will be used when applying for a refund.

• Students will be withdrawn from the tax training course once notice has been provided.
• Students cannot transfer their registration to another person.

If ITP cancels a course of the student’s preference and another course cannot be provided ITP agrees to refund the full fee, including the non-refundable deposit.

If a student has withdrawn from the course, all course materials and access to our training course will be ceased.

Employment opportunities – Self-Paced Course

Employment opportunities are not available for students who complete the Self-Paced course.

Deferment options – All courses

Deferment is not available on any course type.

ITP The Income Tax Professionals Tax Training Course – Terms & Conditions

By acknowledging that you have read and accepted the terms and conditions prior to registration you are agreeing to the following:

Terms and Conditions are different for Self-paced and teacher courses, please refer to the course type you have selected.

Fees and inclusions:

The fee for the 2025 Short Course is $99.00.

The above costs include the following:

• Access to our tax Training School portal – please note students will NOT obtain access until their full course fees are paid.
• Teacher support
• WI-FI whilst in attendance or weekly workshops – if-office classes only.

Exclusions:

IT Support is not included in the above fees, it is the student’s responsibility to ensure that they have read our full terms and conditions and their device is compatible with our software.

Compatible devices

All devices MUST be compatible with Windows. The tax software that we provide as part of the course is NOT compatible with APPLE run devices.

Transferring between course options:

A student can only be transferred into another course type if the following applies:

• Self-Paced to In class/Virtual – transfer can only be done prior to commencement of the course, the student MUST pay the difference if any in fees before transfer.
• In-Class/ Virtual – Transfer will be done at the sole discretion of ITP.

Short Course Students

Students who register for the 2025 Short Course, agree that they will be ATTENDING two (2) weekly Virtual sessions, held via Microsoft Teams. After approximately week 6 students MUST attend an ITP training office to complete office policy and procedure and hands on experience.

Students who fail to attend weekly sessions will be withdrawn from the course after two (2) consecutive weeks if no attempt to contact either your teacher or our training coordinator is made.

If a student has withdrawn from the course, all course materials and access to our training course will be ceased regardless of if fees are paid in full or not.

Payment options - Short Course

ITP accepts payment via the following:

• Credit card
• Cash/EFT in office
• Payment plan (In-Class and Virtual course only)

Refund Policy

The fee of $99.00 is non-refundable.

All cancelations must be in writing, the date and time of the notice will be used when applying for a refund.

• Students will be withdrawn from the tax training course once notice has been provided.
• Students cannot transfer their registration to another person.

If ITP cancels a course of the student’s preference and another course cannot be provided ITP agrees to refund the full fee, including the non-refundable deposit.

Promotions or offers

ITP from time to time run promotional offers for our Tax Training course during the application process. Promotional offers are solely at the discretion of ITP and can be revoked at any time.

Additional Terms and Conditions apply to students who apply as part of any promotional offers:

• The full promotional fee must be paid up front – Payment plans are not available
• Absolutely no transfers to another class will be available
• Current enrolled/registered students are not eligible for the promotional price

Employment opportunities

Each year ITP recruit students from our Tax Training course to work as a tax Consultant, positions are subject to availability however with over 70 locations we have many positions on offer. Students must pass with at least 85% or higher to be eligible for an interview.

In addition to successfully completing the course, students who are seeking employment must have:

• Good availability throughout July – October
• Excellent people skills
• Excellent written and verbal communication skills
• Be able to attend physical offices/mall locations

Please bear in mind, acceptance into the course is not deemed an offer of employment.

We pride ourselves on being a family-oriented business.

Deferment options

Deferment is not available on any course type.