Terms & Conditions

Please read these terms carefully as they govern your use of our services and outline your rights and obligations.

Privilege Plus Loyalty Rewards Program

ITP Qld is proud to introduce the new and improved Privilege Plus Customer Loyalty program. Designed to reward our loyal customers.

Maintaining Your Membership Tier

To maintain their Privilege Plus Membeship Tier, the customer must consecutively lodge an eligible tax return with ITPQLD within the current financial year. Starting a tax return one year and starting two the following, does not constitute the member maintaining their loyalty level.

If a tax return is voided the member will not maintain their current loyalty status.

Upgrading Your Membership Tier

  • Silver: New Customers will be awarded Silver Membership, within 2 weeks from receipt of payment for their Tax Return Preparation.
  • Gold: A Silver member will be awarded Gold Membership, within 2 weeks from receipt of payment for their second (2nd) consecutive Tax Return Preparation. ie. 2021-22 and 2022-23.
  • Platinum: A Gold member will be awarded Platinum Membership, within 2 weeks from receipt of payment for their tenth (10th) consecutive Tax Return Preparation.


Any customer who does not complete their current year tax return before June 30th the following year, will lose all of their membership benefits.

Eligible Returns

To maintain / increase your Privilege Plus tier, you must complete an eligible return for the current year during the financial year, July 1 to June 30.

Eligible Tax Returns Include:

  • Individual Tax Return
  • Sole Trader Tax Return
  • Franking Credit
  • CU Form
  • Online Tax Assist

Discounted Returns

Privilege Plus Gold & Platinum Members are entitled to a discount off their current year return only, and eligible returns include (but not limited to):

  • Individual tax returns
  • Sole trader tax returns
  • Franking credit tax returns

The following returns are not eligible to be discounted. Not valid for:

  • Amendments
  • BAS
  • Company tax returns
  • Trust tax returns
  • Partnership tax returns
  • Bookkeeping Solutions clients
  • Online Tax Assist
  • CU Forms


Privilege Plus discounts are not valid with any other promotion unless specificially stated, this includes but is not limited to:

  • All flat fee promotions
  • Under 21s Flat Fee
  • $20 Off
  • Defence Force Discount

Privilege Plus Locations

Members can visit any ITP Qld location to complete their return. Your status is maintained across all locations. Privilege Plus is not offered or recognised at any ITP locations not listed below.

ITP Australia Fair (Mall), ITP Beenleigh, ITP Big Top, ITP Birtinya (Mall), ITP Booval (Mall), ITP Boyne Plaza (Mall), ITP Brisbane City (Mall), ITP Brookside, ITP Bundaberg, ITP Burleigh (Mall), ITP Cairns City, ITP Capalaba, ITP Castletown (Mall), ITP Chermside, ITP Coomera, ITP Forest Lake (Mall), ITP Gladstone, ITP Grand Plaza (Mall), ITP Grand Plaza, ITP Hervey Bay, ITP Inala (Mall), ITP Ipswich, ITP Kallangur (Mall), ITP Kirwan, ITP Logan Central, ITP Logan Hyperdome (Mall), ITP Loganholme, ITP Mackay, ITP Marsden, ITP Mt Gravatt (Mall), ITP Mt Ommaney (Mall), ITP Mt Pleasant (Mall), ITP Mt Pleasant, ITP North Ipswich, ITP North Lakes, ITP Nundah (Mall), ITP Pimpama (Mall), ITP Red Hill, ITP Redbank Plaza, ITP Redbank Plaza (Mall), ITP Rockhampton, ITP Sarina, ITP Sherwood, ITP Southport, ITP Southport Park (Mall), ITP Stones Corner, ITP Taigum, ITP The Pines, ITP Toowong (Mall), ITP Townsville, ITP Tweed Heads (Mall), ITP Warner, ITP Willows (Mall), ITP Wynnum Plaza, ITP Yarrabilba, ITP Yeppoon (Mall)

Monthly Giveaways

Every calendar month, 3 winners (one from each Membership Tier) will be awarded a cash prize, in the form of a VISA / Mastercard Gift Card, the value of:

  • Silver: $50
  • Gold: $100
  • Platinum: $150

To be eligible for these giveaways, the Privilege Plus member must have completed their current year's tax return, between July 1 and the final day of the previous calendar month. As an example, to be eligible for the September draw, you must have completed your current year's return between July 1 and August 31st, that year.

The winner will be selected by random, by a representative of ITP Qld. Prizes will be available for pickup at the customers recent office.

ITP Qld's Rights

ITP Qld reserves the right to disallow access to the Privilege Plus Customer Loyalty program to any customer deemed not to have complied with the trading terms of ITP Qld, or the ATO. ITP Qld may also modify the terms above at any point without notice.

Privacy Policy

At ITP, we respect the privacy needs of our valued members and visitors. This Privacy Policy outlines what information is gathered on the ITP website and how that information is used. Maintaining the privacy of your information is very important to us as it helps foster confidence, goodwill, and a stronger relationship with you. If at any time you have questions or concerns about our privacy practices, please feel free to contact us.

Please note that this Privacy Policy applies only to itpqld.com and does not apply to the Online Tax Preparation website.

Website Usage Information

We collect your IP address to help diagnose problems with our server, administer our website, and protect the server from abuse. We do not link your IP address to any personally identifiable information. We use tracking information to understand which areas of our site are visited most frequently, allowing us to enhance the content you value and replace what you don’t.

Communication to the Site

The ITP server may automatically scan the content of your communication to protect against defamatory, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

Mailing List

ITP ensures that all email subscriber lists and reports remain private and confidential. We do not sell, rent, loan, or invite external access to our mailing lists. Nor will we use customer contact lists for any purpose other than to send you our newsletter. Opting out of the mailing list will remove all your details associated with the mailing list user account.

Use of Personal Information

ITP collects and uses personal information to enhance the functions or services we provide. Your personal information may be used for:

  • Managing our relationship with you
  • Conducting and improving our business operations
  • Enhancing our overall customer experience
  • Identifying and informing you about other products or services we believe may be of interest to you

Security of Personal Information

We have implemented commercially reasonable technical and organisational measures to secure your personal information from accidental loss and unauthorised access, use, alteration, or disclosure. However, we cannot guarantee that unauthorised third parties will never be able to defeat these measures or use your personal information for improper purposes.


This site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

New Customer Promotion

First-time customers with ITP, who book an appointment using the code provided in advertisements will receive $30 off their initial professional service fee until August 31st, 2024. $30 offer applies to new customers only, and for basic & salary wage returns only. Code must be entered at time of booking. Not available with any other offer or promotion (other than $0 Upfront). Excludes online & online assisted returns (OTA). Only valid at participating offices & kiosks. Not valid to any customer who have completed a return with an ITP Qld franchise historically. Expires 31/08/24. Terms & conditions may be altered without notice.

Moved Office Promotions

Customers who have had their office from the previous year move, relocate or close will receive a 10% discount off their tax preparation. 10% discount on your 2024 tax return fees if your office has moved, only at the relocated store as per above email. Code must be entered at time of booking, and only made available during specific promotions. Offer only available until 31st October 2024, not valid with any other offer including Privilege+. This offer is subject to change without notice, and has no cash value.