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Frequently Asked Questions

You’re not alone.

Often something that seems a bit unique to you, is more common than you might think. We’ve collected some of the most common questions that we get asked in our offices, and online? If you still can’t find the answer, our team can help on live chat.

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When will I get my refund?

individuals
general
ato

The ATO processing time is usually around 2-3 weeks, however, they can take up to 28 days. If you feel it's been longer than this, please contact the office your return was done by.